The information technology (IT) function represents a critical and valuable asset for any business. Managed Services is widely acknowledged as the best model to adopt for technology outsourcing if you have a long term outlook. Managed Services model is an attractive proposition for both to vendors as well as the outsourcing organization.
Our Managed Services offering is designed to address your ongoing IT management and support needs. The services combines regularly scheduled onsite maintenance visits, along with remote monitoring and support with 8×5 coverage. Our services are proactive rather than reactive: the model works because IT issues are prevented before they become problems to be fixed. As a good IT support vendor we operate as an extension of the client and ensures that management has the ability to review the system and key metrics at any time.
Regularly scheduled onsite visits with a consultant assigned specifically to your account
Remote monitoring and proactive management services provided by our NOC
Unlimited remote support services
Regularly scheduled technology review, planning, and strategy meetings
Unlimited remote support provided to end users
Immediate response with reduced issue resolution times
Flat fee for easy budgeting of annual IT costs
Decreased downtime due to proactive management & monitoring tools
Improved Security as we monitor your Firewall, Anti-Virus, and apply the latest updates and patches timely
Staff Availability as you have a resource dedicated to handling the day-to-day maintenance and upkeep of your network
Trouble ticket and tracking tools to ensure high-level of service and accountability
Comprehensive Reporting provides in-depth information on error messaging, problem remediation, and user activity